Frequently Asked Questions

Q: What sets your company apart ?

A: Safety- our company was founded in 2013 by a firefighter who trained in the Special OPS devision. He implemented much of his training into our daily operations here at Rockin' Bouncies. You can rest assured, our inflatables are maintained and installed with the highest level of safety in mind. 
    Certified Training- All of our employees are required to pass an inflatable safety training course...yes ..that is an actual thing ! Our training and certification is attained by the Safe Inflatable Operators Training Organization (S.I.O.T.O.)--->  ID #20153095
 Unique Selection- we carry the latest designs available to ensure your event is the most memorable. We have units with glitter, els, and some of the largest waterslides you have ever seen
   Quality- Rockin' Bouncies rotates inventory every 3-4 years. Rotating inventory allows us to always keep clean safe inflatables for your loved ones to enyoy. Our pricing reflects our diligence and commitment to providing the safest and most memorable experience from start to finish...GUARANTEED ! 
 

Q: Does the price include set up and delivery?

A: Yes, although additional fees may apply for areas that are over our standard 20 miles. Remember prices do not include sales tax.

Q: Do you deliver to other cities?

A: Yes, we do.To get an accurate quote, simply fill out the information required on the forms. The total price will appear on the last step of the booking process. You may also call or text -----> 813-481-8994 to contact one of our amazing representatives!

Q: Does the standard 8 hour rental time include your set up time?

A: No. We arrive early to set up so you get the entire rental time to play. 

Q: When do you set up?

A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.

Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?

A: No. The jump should be clean when you get it. [company name] cleans and disinfects after every rental. 

Q: Do we have to keep it plugged in the entire time?

A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

Q: What about parks? Do parks have electricity?

A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.

Q: What payments do you take?

A: Cash,Credit/Debit Cards, Money Orders, or Corporate Checks. If paying by cash, please have exact change as our drivers do not carry cash.

Q: What if we need to cancel?

A: The $50 deposit is NON-REFUNDABLE. However, if you contact our office within 3 days of the cancellation...we will issue you a raincheck valid for 1 year. Please keep in mind, once a unit is reserved, it takes it off our inventory. 

 

Q: How big are the jumps?

A: Most of our jumps (all of our character jumps for example) are 15´x15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What about the big jumps? Any special requirements?

A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 1,550 pounds so we need a clear path with ample room.

Q: What surfaces do you set up on?

A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.

Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you've ordered or you may contact our office.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. We are very proactive in these situations, and we assure you that all damages (no matter how small and trivial) have been documented by our staff. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.


 

Still have a question? Call or Write: rockinbouncies@gmail.com  813-481-8994